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Shipping Charges
We charge the low price of 5.95 for all orders no matter the size or weight.
Privacy Policy
All information received by our company when you place your order is kept strictly confidential and will not be distributed to any other company or individual party. The information will be used only to ensure that your order gets delivered in a timely matter.
Contact Us
If you have questions about an order you have placed or want to track your order
[email protected]
How to Order
When you place an order with us, you can feel confident that your credit card and personal information is protected by secure servers.
To place an order, you must first select an item to purchase.
When you have selected a product, click the "Add to Cart" button. This will add the item to the shopping cart. This does not commit you to buying this item. It can always be removed.
After you have added the item(s), you can choose to place you order (Check Out) or continue to shop. You can add as many items as you want into your shopping cart.
After you have finished adding items, you can return to your shopping cart by clicking on the "Your Cart" link. Follow the 3 steps in the check out process (shipping, billing, and confirmation page).
You will receive an email order confirmation to the email address you provided. After your order has shipped, you will receive another email with your detailed tracking information.
Payment Options
Ordering with a Credit Card
We accept Visa, MasterCard, American Express, and Discover/Novus.
You will be charged by "M.A.S.S. ENTERPRISE"
Ordering by Mail
If you would like to pay with a personal check, money order or cashiers check, simply mail your payment along with the product name and number.
Check & Money Orders should be made payable to "M.A.S.S. ENTERPRISE" and sent to:
M.A.S.S. ENTERPRISE
92 Main St
Pittsfield N.H. 03263
USA
Your order will be sent out when your payment is received and authorized.
Return Policies
Damaged Shipments:
We make every effort to safely secure and ship all packages, but we understand that sometimes merchandise can be damaged during the shipping process. Merchandise damaged during shipping should be reported to us within 24 hours of receipt. We will contact the shipping company for visual inspection of the merchandise and box. We will then issue you credit for the amount of any confirmed damaged merchandise.
Return Policy:
Please email us at [email protected] for return authorization prior to returning any merchandise. Merchandise must be returned in sellable condition in order to receive credit. Full credit will be issued for unopened merchandise returned within 15 days of your receipt of shipment. A 15% restocking fee will be applied to authorized returns received after 15 days and a 25% restock fee will be applied to unauthorized returns. Product returns cannot be accepted after 30 days.
All approved returns must be shipped to:
M.A.S.S. ENTERPRISE
Returns Department
92 Main St
Pittsfield N.H. 03263
please contact us as follows:
[email protected]
Backorders
We regularly stock every item we carry. Our website is updated daily.Although every attempt is made to maintain inventory of each product we carry, occasionally we may run out of certain products. In this event, we will immediately ship the in-stock items to you. We will then refund the amount of the out of stock items. We do not hold your money and do not backorder any items.
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